1. Acceptance of Terms
By completing a booking through our website, phone, or authorized
agent, the customer confirms that they have read, understood, and agreed to these Terms
and Conditions, including the cancellation, refund, and dispute policies. Acceptance of these
terms constitutes authorization for the transaction.
2. Booking Confirmation
A booking is considered confirmed once payment is successfully processed and a confirmation email with the itinerary details is issued. Customers are responsible for reviewing the confirmation immediately and reporting any discrepancies within 24 hours of receipt.
3. (a) Payment Authorization:
By submitting payment, the customer authorizes the Etripdesk
and its payment processors to charge the provided payment method for the total booking
amount, including applicable service or processing fees. This authorization serves as proof of
cardholder approval in the event of any payment dispute.
3. (b) Two Charges:
Etripdesk may charge the total amount in two different parts.
4. Role of the Etripdesk
The Etripdesk acts as an intermediary booking platform connecting customers with
independent car rental suppliers. The vehicle rental agreement, vehicle availability, and
rental conditions are provided and fulfilled by the third-party rental supplier at the pickup
location.
5. Driver Requirements
The primary driver must meet the rental provider’s requirements,
including:
Any additional documentation required by the rental supplier Failure to meet these requirements is not our responsibility and may result in the vehicle not being provided and the booking being classified as a no-show, which is non-refundable.
6. Cancellation Policy:
Cancellation requests must be submitted through our official support
channels (email, phone, or customer portal).
7. Booking Modifications
Requests to change pickup dates, rental duration, or vehicle
category are subject to availability and supplier approval, we are not responsible in case the
desired services are not available at the time of pickup. Additional charges or fare
differences may apply.
8. Vehicle Availability
While every effort is made to ensure vehicle availability, the rental
provider may substitute a similar or upgraded vehicle category in case of operational
requirements or fleet availability.
9. Vehicle Not Received / Service Issues
If the customer is unable to receive the vehicle at
the pickup location:
10. Additional Charges at Rental Counter
The rental supplier may require additional
payments directly from the customer, including but not limited to:
11. Customer Responsibility at Pickup
Customers must arrive at the pickup location at the
scheduled date and time with all required documents. Late arrivals may result in reservation
cancellation or reduced vehicle availability.
12. Refund Policy
Refund eligibility depends on the supplier’s policy and the booking
conditions. Nonrefundable bookings, no-show reservations, or cancellations outside the
permitted period may not qualify for refunds or any disputes.
13. Dispute and Customer Support Policy
Customers agree to contact our support team to
resolve any concerns regarding their booking before initiating a chargeback or payment
dispute with their bank or card issuer. Our support team will make reasonable efforts to
resolve issues promptly, Financial institutions like- visa INC, Mastercard, discover card and
American Express encourage The customer to contact the merchant to resolve the query
before filing the dispute, failing doing that the customer will not be entitled for any refunds
or disputes.
14. Chargeback Policy
By agreeing to these Terms and Conditions, the customer
acknowledges that filing a chargeback without first attempting to resolve the matter with
the merchant may be considered misuse of the dispute process. The merchant reserves the
right to provide all booking records, transaction authorization, communication history, and
policy acceptance as evidence in response to any dispute.
15. Fraud Prevention
All transactions are subject to fraud screening and verification
procedures. The merchant reserves the right to request additional identity verification or
decline transactions suspected of fraud.
16. Limitation of Liability
E Booking Desk shall not be liable for delays, cancellations,
mechanical issues, accidents, damages, or any operational matters related to the vehicle
rental, as these are the responsibility of the rental supplier.
17. Governing Law
These Terms and Conditions shall be governed and interpreted under the
applicable laws of the merchant’s operating jurisdiction.
18. 24 Hours Colling Period
Customers must contact our support team within 24 hours if they are not satisfied with the
service. Failure to notify us within this period will be deemed as acceptance of the service
and confirmation that the customer is satisfied with the purchase, and no refund, dispute,
or claim will be considered thereafter.
any additional charges such as fare difference will be informed to the customer (if any)