1. Acceptance of Terms
By making a booking with Etripdesk, the customer acknowledges that they
have read, understood, and agreed to these Terms and Conditions, including
all airline fare rules, cancellation policies, and service fees. Acceptance may be
provided through online confirmation, email authorization, payment
authorization form, or verbal authorization recorded during the booking
process.
Before filing any dispute, the customer needs to contact Etripdesk via email or phone using the contact details given in the booking confirmation email to resolve the query failing doing that the customer is not entitled for any refunds or disputes.
2. (a) Credit Card Authorization
By providing credit or debit card details, the cardholder confirms that they are
the authorized user of the card and fully approve the transaction. The
cardholder authorizes Etripdesk to charge the card for the agreed booking
amount, applicable service fees, and any airline or supplier-related charges
associated with the reservation. The cardholder accepts full responsibility for
all charges linked to the booking. Any payments made using a credit or debit
card provided by a third party, including a family member, colleague, or friend,
shall be considered authorized unless proven to be fraudulent through proper
investigation.
2. (b)
Etripdesk reserves the right to process the payment in multiple
transactions when required.
3. Non-Refundable Service Fees
All Etripdesk service fees, including booking assistance fees, change fees,
cancellation handling fees, or trip assistance charges, are strictly non-
refundable once the booking has been confirmed. Airline ticket rules, including
refund eligibility, are governed entirely by the airline’s fare conditions, and
Etripdesk does not have the authority to override or modify airline-imposed
rules or restrictions.
4. Airline Fare Rules
All airline tickets issued through Etripdesk are subject to the airline’s individual
fare rules and restrictions. These rules may include change penalties,
cancellation penalties, non-refundable fare conditions, no-show penalties, and
airline schedule changes. Etripdesk operates solely as a travel intermediary and
shall not be held responsible for airline operational decisions, including
changes to schedules, cancellations, or fare restrictions.
5. Booking Confirmation Responsibility
Customers are responsible for reviewing their booking confirmation
immediately upon receipt. All details, including passenger names, travel dates,
destinations, and passport information, must be verified carefully. Any errors
or discrepancies must be reported to Etripdesk within 24 hours of receiving the
booking confirmation. Failure to notify within this period will be considered
acceptance of the itinerary and confirmation that all details are correct.
6. Chargeback Policy
Before initiating a chargeback or dispute with any bank or credit card issuer,
customers are required to contact Etripdesk directly and allow reasonable time
for investigation and resolution of the issue. Improper chargebacks include,
but are not limited to, disputes related to non-refundable tickets, authorized
transactions, disagreements with airline rules, flight delays or airline
cancellations, no-show situations, disputes initiated by individuals with
authorized access to the card, or dissatisfaction after booking confirmation.
Such disputes are commonly classified as improper chargebacks within the
travel industry, and Etripdesk reserves the right to contest them.
7. Chargeback Liability
If a customer initiates an unjustified or improper chargeback, Etripdesk
reserves the right to dispute the chargeback with the issuing bank and recover
all associated costs incurred as a result of the dispute. These costs may include
chargeback fees, administrative expenses, and legal costs where applicable.
Additionally, Etripdesk reserves the right to suspend or cancel future bookings
and report suspected fraudulent disputes to payment processors or relevant
authorities.
8. Fraud Prevention
To protect against fraudulent transactions, Etripdesk reserves the right to
request verification documents before issuing tickets or confirming
reservations. These verification measures may include submission of a
government-issued identification document, a photograph of the credit card
showing only the last four digits, a signed credit card authorization form, billing
address verification, one-time password (OTP) confirmation, or verification
with the cardholder’s issuing bank. Failure to provide the requested
verification may result in cancellation of the booking, and cancellation fees of
up to 100% of the total booking cost may apply.
9. Supplier Responsibility
Etripdesk acts solely as an agent for airlines and travel suppliers and does not
control their operations. Accordingly, Etripdesk shall not be held responsible
for airline cancellations, flight schedule changes, denied boarding, visa or
immigration issues, baggage problems, airline bankruptcy, or other operational
matters related to airlines or travel suppliers.
10. Refund Processing
If a refund request is approved by the airline, the refund process may take
approximately 30 to 90 days, depending on airline processing timelines and
payment processor procedures. Any approved refund is subject to applicable
airline penalties and Etripdesk service fees. Etripdesk shall not be responsible
for delays in refund processing caused by airlines, financial institutions, or
payment processors.
11. No-Show Policy
If a passenger fails to check in, arrive at the airport on time, or board the
scheduled flight, the booking will be classified as a no-show. In such cases, the
total booking amount, including airline charges and Etripdesk service fees, will
become 100% non-refundable, and Etripdesk shall not be liable to process any
refund.
12. Force Majeure
Etripdesk shall not be held responsible for travel disruptions or service
interruptions caused by events beyond its control. Such events may include,
but are not limited to, severe weather conditions, labor strikes, pandemics,
government restrictions, airport closures, airline operational disruptions, acts
of war, or other force majeure events.
13. 24 Hours Cooling Period
Customers must contact our support team within 24 hours if they are not
satisfied with the service. Any additional charges, including fare differences (if
applicable), will be communicated to the customer in advance. Failure to notify
us within the 24-hour period will be deemed as acceptance of the service and
confirmation that the customer is satisfied with the purchase, and no refund,
dispute, or claim will be considered thereafter.
Passenger Responsibilities Before and During Travel
(Applicable to all flight bookings made through Etripdesk)
By confirming a booking with Etripdesk, the passenger agrees to comply with the following responsibilities before and during travel.
1. Valid Travel Documents
Passengers are solely responsible for ensuring they possess valid and required
travel documentation prior to travel. This includes, but is not limited to, a valid
passport with sufficient validity, appropriate visas including transit visas where
required, necessary government permits or authorizations, and any mandatory
entry declarations or forms required by destination countries. Etripdesk shall
not be responsible for any losses arising from missing, expired, invalid, or
incorrect travel documentation.
2. Passport Validity
Passengers must ensure that their passport meets all validity requirements
specified by the destination country. In many cases, passports must remain
valid for at least six months beyond the date of travel and contain sufficient
blank pages for immigration stamps. Failure to meet passport validity
requirements may result in denied boarding or entry, for which Etripdesk shall
not be held responsible.
3. Visa and Immigration Compliance
Passengers are responsible for obtaining the appropriate visas before travel
and ensuring compliance with transit visa requirements and immigration laws
of all countries involved in their itinerary. If a passenger is denied boarding,
entry, or transit due to visa or immigration-related issues, Etripdesk shall not
be responsible for any associated costs or losses.
4. Health and Vaccination Requirements
Passengers are responsible for complying with all health and vaccination
requirements imposed by airlines, airports, and government authorities. This
may include vaccinations, health certificates, or medical testing requirements.
Etripdesk shall not be responsible if boarding is denied due to failure to meet
such health-related requirements.
5. Arrival at Airport
Passengers are responsible for arriving at the airport within the airline’s
recommended check-in timeframe. Typically, international flights require
arrival 3 to 4 hours prior to departure, while domestic flights require arrival
approximately 2 hours before departure. Late arrival may result in denied
boarding or ticket cancellation and will be treated as a no-show according to
airline rules.
6. Passenger Name Accuracy
Passengers must ensure that the name entered during booking exactly
matches the name shown on their passport. Airlines may refuse travel if names
are misspelled or do not match passport details. Any corrections to passenger
names may result in airline penalties, reissue fees, or additional charges.
7. Baggage Compliance
Passengers must comply with airline baggage policies, including weight limits,
number of checked bags, carry-on restrictions, and prohibited items.
Additional baggage may be added through Etripdesk for an extra charge, or
excess baggage fees may be paid directly to the airline at the airport.
8. Conduct and Behavior
Passengers are required to maintain respectful behavior and comply with
airline and airport regulations at all times. This includes following security
procedures and adhering to onboard safety instructions. Airlines reserve the
right to deny boarding or remove passengers for misconduct, and Etripdesk
shall not be responsible for any resulting consequences.
9. Compliance With Laws and Regulations
Passengers must comply with airline policies, airport security regulations,
customs requirements, immigration laws, and the legal requirements of all
countries visited or transited. Failure to comply may result in penalties,
detention, denied boarding, or deportation, for which Etripdesk bears no
liability.
10. Travel Insurance
Passengers are strongly encouraged to obtain travel insurance that covers
medical emergencies, trip cancellations, baggage loss, and travel disruptions.
Etripdesk shall not be responsible for financial losses resulting from unforeseen
travel circumstances.
11. Flight Schedule Changes
Airlines may modify or cancel flight schedules due to operational reasons.
Passengers are responsible for monitoring flight status regularly and
reconfirming departure times directly with the airline prior to travel. Etripdesk
acts only as a booking intermediary and shall not be responsible for airline
operational decisions.
12. Consequences of Non-Compliance
If a passenger fails to comply with any of the above responsibilities and is
denied boarding, denied entry, or becomes unable to travel, the booking may
become non-refundable in accordance with airline fare rules. In such cases,
Etripdesk shall not be liable for any resulting costs, penalties, or losses.
